At Biss Glam Store, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help!
Return Eligibility
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Time Frame: Returns are accepted within 30 days of delivery.
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Condition: Items must be unused, in their original condition, and with all tags and packaging intact.
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Non-Returnable Items:
- Personalized or custom-made products.
- Final sale or clearance items.
- Items marked as non-returnable in the product description.
Return Process
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Contact Us: Email our customer support team atishjansefyan.is@gmail.comor message us via our store’s contact page with your order number and reason for the return.
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Approval: Once your return is approved, we will provide you with a return shipping label or further instructions.
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Shipping: Pack the item securely and send it back using the provided instructions.
Refunds
- Refunds are processed within 5–7 business days after we receive and inspect the returned item.
- The refund will be issued to the original payment method.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
Exchanges
We currently do not offer direct exchanges. To get a different size, color, or item, return the original item and place a new order.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We’ll ensure you receive a replacement or full refund.
For additional questions, please reach out to us at ishjansefyan.is@gmail.com.
We appreciate your business and look forward to serving you again!
